We hope you’ll be completely satisfied with your order. However, if for any reason you are not, we are happy to offer a refund, exchange or replacement on all goods returned to us within 10 days of your receipt of goods, provided they are in their original, unopened, unused and undamaged condition.
All returns are subject to inspection. Damaged returns may result in store credit. Any return requests made after 10 business days from delivery date will not be refunded.
To refund your purchase, please contact us with your order number at Contact Us. On receipt, the returned goods will be promptly inspected and your refund will be processed according to the findings. We will not refund the return costs unless the goods are faulty or have been incorrectly supplied.
The only exception are samples/vials and discovery ktis which are final sale, non-returnable/non-refundable.
Shipping is free to Continental USA addresses for all orders above $50. For orders under this value, you will be charged a flat rate shipping fee of $5.00 unless you decide to use any of the other expedited shipping services we provide you the choice of on your cart and checkout process.
We can also ship to virtually any address in the world for the exception of certain countries due to various restrictions in which case, you will not be able to complete the checkout process.
*Please allow up to 72 hours for your order to be processed before shipment. Note, 2nd day express shipping methods account for transit time only, not including the order processing period.
Please note we do not ship to PO Boxes for orders over $150.00, as signature is required.
Delivery times vary depending on several factors of course, but most orders in the Continental USA arrive within 1 week of despatch while most orders to Canada may take 2-3 weeks after despatch.
We want you to get your order asap, therefore as soon as an order is received via the website it is final and cannot be amended. Most orders are processed and dispatched within 24hr after the order is placed (if still on a business day).
When we ship your order, you will receive track and trace information direct from us providing you with your UPS or USPS carrier tracking number.